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Privacy Policy

Bueza Pets (“Company”, “we”, “us”, or “our”) operates this website - https://bueza.in/. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Website or services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of this website. 

  1. What Personal Information We Collect
    The information we collect depends on how you interact with us (visitor, customer/pet parent, breeder, veterinarian, service partner). Some information is mandatory to create an account, process orders, verify compliance, or meet legal obligations; others are voluntary and help us improve your experience. 
    1. Identifiers & Contact Information: Full name, email, phone number, address, etc. 
    2. Account & Transaction Data: Login details, purchase history, payment confirmations, and inquiries made.
    3. Professional Information (where applicable): Breeder ID, veterinary license number, company details.
    4. Technical Data: IP address, browser type, device ID, location data, site usage statistics.
    5. Social & Voluntary Data: Information shared via integrations (Google login), engagement with us on social media websites.

      We limit collection to what is relevant, lawful, and reasonably required, and do not collect sensitive data unless strictly necessary.
  3. Purpose of Data Collection & Usage
    Your data is processed strictly for legitimate business and compliance purposes, including:
    1. To register and maintain your account on the website.
    2. To process orders, payments, deliveries, and service requests
    3. To communicate updates, notifications, reminders, or promotional offers.
    4. To verify breeder, vet, or seller credentials in compliance with relevant law. 
    5. To comply with applicable Indian laws, including RBI KYC/AML norms and Food Safety regulations (if pet food transactions are involved).
    6. To detect, prevent, and investigate fraud or misuse.
    7. To improve our website experience, features, and security.

      Bueza does not knowingly collect or process personal data of children under the age of 18 without the consent of a parent or legal guardian. If we become aware that children’s data has been collected without appropriate consent, we will take steps to delete such information promptly.
  5. Data Sharing
    Your data remains confidential. We do not sell or rent your personal data. Limited data may be shared with:
    1. Service providers & logistics partners (e.g., payment processors, delivery agencies).
    2. Regulatory authorities, when mandated (e.g., KAWB, Animal Welfare Board of India, FSSAI, law enforcement).
    3. Business partners strictly for operational purposes (e.g., breeder–customer matching, veterinary services).
    4. In case of a merger, acquisition, or restructuring, your data may be transferred as part of business assets.

      We take reasonable steps to ensure that any third party with whom we share your data complies with applicable privacy laws and agreements to safeguard your information.
  7. Data Security
    We implement technical and organizational safeguards (encryption, access controls, secure servers). While no method is 100% secure, we continuously review and upgrade our practices to prevent unauthorized access, disclosure, or misuse.

    Users are responsible for maintaining the confidentiality of their login credentials.
  8. User Rights
    As per Indian law and best practices, you have the right to:
    1. Request access to the personal data we hold about you.
    2. Request correction of inaccurate or incomplete data.
    3. Request deletion of data where legally permissible.
    4. Withdraw consent for optional data uses (like marketing).
    5. Object to processing for direct marketing.

      Requests can be raised via email, and we will respond within 7 business days.
  10. Cookies
    We use temporary and permanent cookies to improve your browsing experience, recognize users, maintain secure login sessions, and remember user preferences. Our cookies are safe — they cannot run programs, deliver viruses, or access other files on your device. We do not allow intrusive third-party advertising or tracking cookies.
    You may disable or manage cookies through your browser settings; however, please note that certain features of the website may not function properly if cookies are disabled. 
  11. Legal Compliance
    We are committed to complying with all applicable laws and regulations in India, including but not limited to the Information Technology Act, 2000 (and its amendments), the Information Technology (SPDI) Rules, 2011, and any other relevant data protection or consumer protection laws.
    Our privacy practices are designed to safeguard your rights while enabling us to meet statutory and contractual obligations.
  12. Policy Updates
    We may amend this Privacy Policy from time to time. The latest version will always be available on this page. Users are required to keep themselves updated about any changes. Your continued use of the website after any update constitutes your acceptance of the revised Policy.
  13. Contact Us
    For any queries or concerns, please contact us through our website or write an email at info@bueza.in